Contact us
We read every email. Seriously.
Privacy and deletion
Privacy rights, account deletion, and data deletion requests.
[email protected]Account deletion details →App feedback
Love Bubbas? The best way to help is to leave a review on the App Store. It helps other dog parents find us, and it means a lot to a small team.
Have a feature request or something that could be better? Email us at [email protected]. We read everything and prioritize based on what dog parents tell us they need.
Common questions
How do I reset my password?+
On the login screen, tap "Forgot password" and enter the email you used to sign up. You will receive a reset link within a few minutes. Check your spam folder if it does not arrive.
How do I cancel my subscription?+
Bubbas subscriptions are managed through Apple App Store checkout at launch. On iPhone, go to Settings > Apple ID > Subscriptions, find Bubbas, and tap Cancel Subscription. You keep access until the end of the current billing period unless Apple states otherwise.
Can I get a refund?+
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. If you need help identifying the charge, email [email protected].
How do I delete my account?+
Open Bubbas, go to Settings > Delete Account, and confirm deletion. You can also request deletion without the app at teambubbas.com/account-deletion or by emailing [email protected] from the email address on your account.
Where is Bubbas available?+
Bubbas availability can vary by platform and launch stage. The App Store listing shows the currently supported regions.
I found a bug. How do I report it?+
Email [email protected] with a description of what happened, what you expected, and your device model, OS version, and app version. Screenshots or screen recordings help us fix things faster.
We aim to respond to all emails within 24 hours on weekdays. If your question is about billing or account access, include the email address you used to sign up.